Privacy Policy.

Effective Date: July 16, 2025


1. Introduction

SKYOPS B.V. ("SKYOPS", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit any website operated by SKYOPS, including its subdomains (collectively, the “Site”).

By using the Site, and where applicable by providing your consent (e.g., via a cookie banner or form), you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Site.

2. What Information We Collect

We may collect the following types of personal information when you interact with our Site or services:

  • Identifiers: Name, email address, phone number, mailing address

  • Billing Information: Credit card or payment information

  • Location Data: Country, region, or IP-derived location

  • Business Information: Company name, job title, business background

  • User Content: Messages, support requests, form submissions

  • Device & Usage Data: Browser type, device ID, cookies, referring URLs

Sensitive Data:

We do not intentionally collect sensitive personal data (such as health, racial, biometric, or religious information) through the Site. If such data is provided unintentionally, it will be handled in accordance with applicable laws and this Policy.

3. How We Use Your Information

We use your information to:

  • Provide and manage the services you request

  • Communicate with you (e.g. account info, support, transactions)

  • Send updates, marketing communications, and event invitations (if you opt in)

  • Improve our website, services, and user experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

Legal Basis for Processing (EU/UK Users)

We only process personal data when we have a lawful basis, including:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Our legitimate interests, such as improving our services and security


4. Sharing Your Information

We may share your data:

  • With affiliates or subsidiaries of SKYOPS

  • With third-party vendors (e.g., payment processors, analytics providers) under strict confidentiality and data protection terms

  • With business partners assisting in service delivery or marketing (if consented)

  • In connection with corporate transactions (e.g., merger or acquisition)

  • When required by law, regulation, subpoena, or legal process

  • We do not sell your personal data.


5. International Transfers

SKYOPS is based in the Netherlands, and your data may be processed in countries outside your own, including the United States. When we transfer personal data internationally (e.g., to the United States), we rely on legal mechanisms such as:

  • European Commission-approved Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreement (IDTA)

  • Binding corporate rules

  • Other lawful mechanisms permitted under GDPR or local laws


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Analyze site usage

  • Improve content and marketing

  • Send personalized emails (with tracking pixels)

You can manage your cookie preferences via your browser settings or by using a cookie consent banner (where available). For more details, see our Cookie Policy.

We recognize Global Privacy Control (GPC) signals where legally required. At this time, our Site does not respond to browser-based “Do Not Track” (DNT) signals.


7. Email Communications and Marketing

We may send you:

  • Transactional messages (account, billing, updates)

  • Marketing or promotional emails (with your consent)

You can unsubscribe from marketing messages at any time by clicking the link in the email or contacting us at privacy@skyops.com. You cannot opt out of service-related emails.


8. Your Rights and Choices

Depending on your jurisdiction, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Object to or restrict processing

  • Withdraw consent at any time

  • Receive your data in a portable format

To exercise any of these rights, please contact privacy@skyops.com. We will respond within the timeframe required by law.

Additional Rights for California Residents

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • The right to know what personal data we collect, use, disclose, or sell

  • The right to request deletion of your personal data

  • The right to correct inaccurate personal data

  • The right to opt out of the sale or sharing of personal data

  • The right to limit the use of sensitive personal information (where applicable)

  • The right to non-discrimination for exercising your privacy rights

  • To exercise these rights, please email privacy@skyops.com or call us at +31 (0)85 4 000 000.

If SKYOPS is not legally required to comply with CCPA/CPRA based on its business size or scope, we still voluntarily support user rights to access, delete, or correct personal information where feasible.


9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting obligations.


10. Security Measures

We use industry-standard safeguards such as encryption, firewalls, and access controls to protect your data. However, no system is 100% secure. If we become aware of a data breach, we will notify affected users and regulators as required by law.

Depending on your location, you may have the right to receive notice of a data breach in writing rather than electronically. To request written notice, contact us at privacy@skyops.com.


11. Third-Party Sites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting personal data.


12. Children’s Privacy

Our Site is not intended for children under the age of 16, or under the age of 13 in jurisdictions where that is the legal threshold. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we may have collected data from a child, please contact us immediately.


13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. If we make material changes, we will notify you via email or a notice on our website.


14. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please contact:


SKYOPS
Attn: Privacy Office

Leidse Schouw 2 F-1
2408 AE Alphen aan den Rijn
the Netherlands
privacy@skyops.com
+31 (0)85 4 000 000